Common purchase queries answered
Orders and Shipping
Processing usually takes 1–3 business days, and shipping time depends on your location:
🇺🇸 US: 5–10 business days
🌍 International: 7–15 business days
You’ll receive a tracking number as soon as your order ships.
Note: For most countries, we ship directly from our fulfillment centers in China.
This allows us to offer better shipping rates, faster processing times, and more consistent service worldwide.
You’ll receive a tracking number as soon as your order ships.
We offer a 30-day return policy from the day your item is delivered.
To qualify for a return or exchange:
Items must be unused and in original packaging
Contact us at support@iapot.shop to start the process
If you made a mistake or need to change your shipping address, please email us immediately at:
📩 support@iapot.shop
If your order hasn’t been processed yet, we’ll do our best to update it.
Once your order ships, you’ll receive an email with a tracking number and link.
Didn’t get one? Check your spam folder or reach out to us.
The best way to contact us is via email:
📩 support@iapot.shop
We answer all inquiries within 24–48 hours on business days.
Please contact us as soon as possible after placing your order.
If your order has not been shipped, we may be able to fix it.
If it’s already in transit, we’ll help you figure out the next best steps.
We ship to most countries worldwide!
Shipping options and rates will appear at checkout based on your location.
Depending on item availability and warehouse location, your order may be shipped in multiple packages.
Don’t worry — you’ll receive tracking info for each one.
If you need to swap an item
Returns and Exchanges
You can return your product within 30 days of receiving it. Please note:
You will be responsible for return shipping unless the item arrived damaged or incorrect.
Once we receive and inspect your return, we’ll process your refund or exchange.
We’re very sorry for the mix-up! Please send an email to support@iapot.shop with:
A photo of the item you received
Your order number
We’ll fix it right away.
We sincerely apologize for that. Please email us at support@iapot.shop with:
Photos of the damaged item and packaging
Your order number
We’ll send a replacement at no extra cost.
Once your return is approved, we will provide you with the appropriate return address and shipping instructions by email.
Please do not send your item back without authorization, as it may be rejected or lost in transit.
Our support team is available by email at support@iapot.shop
We aim to respond within 24–48 business hours.
If you entered an incorrect address, contact us immediately at support@iapot.shop
If your order hasn’t shipped yet, we’ll correct it.
If it has already been dispatched, we’ll work with the courier to try to intercept or redirect the package.
We begin processing orders quickly to ensure fast delivery, but if your order hasn’t shipped yet, we may be able to cancel or update it.
Please reach out as soon as possible to support@iapot.shop with your order number.
In most cases, yes! If an item is sold out, we often open pre-orders for the next shipment.
Check the product page for pre-order options, or contact us for more details.
