Common queries answered
Frequently asked Questions
Processing usually takes 1–3 business days, and shipping time depends on your location:
🇺🇸 US: 5–10 business days
🌍 International: 7–15 business days
You’ll receive a tracking number as soon as your order ships.
Note: For most countries, we ship directly from our fulfillment centers in China.
This allows us to offer better shipping rates, faster processing times, and more consistent service worldwide.
You’ll receive a tracking number as soon as your order ships.
We offer a 30-day return policy from the day your item is delivered.
To qualify for a return or exchange:
Items must be unused and in original packaging
Contact us at support@iapot.shop to start the process
If you made a mistake or need to change your shipping address, please email us immediately at:
📩 support@iapot.shop
If your order hasn’t been processed yet, we’ll do our best to update it.
Once your order ships, you’ll receive an email with a tracking number and link.
Didn’t get one? Check your spam folder or reach out to us.
The best way to contact us is via email:
📩 support@iapot.shop
We answer all inquiries within 24–48 hours on business days.
Please contact us as soon as possible after placing your order.
If your order has not been shipped, we may be able to fix it.
If it’s already in transit, we’ll help you figure out the next best steps.
We ship to most countries worldwide!
Shipping options and rates will appear at checkout based on your location.
Depending on item availability and warehouse location, your order may be shipped in multiple packages.
Don’t worry — you’ll receive tracking info for each one.
Still need help?
Get in touch with us
We’re here to help! Whether you have a question about your order, shipping, or just want to say hi — our team is always ready to assist you.
You can reach us at:
📩
support@iapot.shop
🕒 We typically respond within 24–48 business hours.
